YOU’RE NOT THE ONLY CLIENT

YOU’RE NOT THE ONLY CLIENT

In my last two posts I asked folk not to ring the office.
Guess what - the phones have been jammed SOLID
Not only that but more than 1000 people emailed the office today. Think about that - literally over 1000 new emails into your inbox. How would you feel?
One woman sent one email, followed by a second 10 minutes later, then a 3rd 5minutes after that,then a forth consisting of a string of ???. Obviously not a patient person. We can do without this sort of behaviour.
And what were these queries - “have you posted MY offer yet.”
Can you work out the absolute mountain of work hours wasted on these stupid enquiries. Certainly enough to stop any letters actually being sent.
And before we get another mass panic - yes they have now been sent. But no thanks to the callers and emailers.
We don’t control the post. If it doesn’t arrive tomorrow it’s not something we can do anything about. So -
THERE IS NO POINT RINGING OR EMAILING TO COMPLAIN YOUR LETTER HASN’T ARRIVED.
YOU JUST NEED TO WAIT.
For goodness sake, just be patient.
Making that phone call , or sending that email is going to do no good whatsoever, except cause unnecessary extra work.
Please don’t do it. There are 14000 people in the same boat.
We want to help, but we need your cooperation to do that. It’s not a good start.
If you’re not an A4ES client then you should not be contacting us at all but rather Thompson’s or Morton Fraser.
If you are an A4ES client you can follow your case with the client login tracker. Karl tells me it will show the following:
The steps that people will be able to see are regarding their offer tracker
The date their offer is sent out
When we have received the offer back
The Status (Eg Accepted, Missing Documents, Incomplete, Query Raised)
The date it is sent to the Council
The date payment is due
Comments (These comments will usually relate to Query or what documents are missing)
Use the tracker
There is no need to ring us or email us for this information SO PLEASE DON’T
Stefan Cross

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